Refund & policy
Refund & Policy
GO TV’s 7-Day Money-Back Guarantee
At GO TV, your satisfaction is our top priority. We are dedicated to providing high-quality IPTV services, and if you’re not completely satisfied with your subscription, we offer a 7-day money-back guarantee for your peace of mind. This document outlines our Refund Policy and the steps to request a refund.
Refund Window
We stand behind the quality of our services and offer a 7-day refund window starting from the date of purchase. If you’re not satisfied within this period, you may be eligible for a refund, subject to the conditions outlined below.
Eligibility for Refunds
To ensure a fair process, the following conditions apply for refund eligibility:
- Timing of Request: Refund requests must be made within 7 days of purchase. Requests received after this period will not be considered.
- Account Standing: Your account must comply with GO TV’s terms of service. Misuse or unauthorized activity may disqualify you from a refund.
- Valid Reason: You must provide a valid reason for your refund request when contacting our support team.
These conditions help maintain transparency and fairness for all customers.
How to Request a Refund
Requesting a refund is simple:
- Contact Support: Email our support team at [email protected] within 7 days of your purchase to start the refund process.
- Provide Details: Include your account information (username or email associated with your GO TV account) and a brief explanation of why you are requesting a refund.
- Review Process: Our team will review your request to ensure it meets the eligibility criteria.
- Approval and Processing: If approved, your refund will be processed promptly.
Refund Process
Once your refund is approved, it will be issued to the original payment method used for your purchase. Processing times may vary depending on your financial institution, but most refunds are completed within a few business days.
Non-Refundable Items
The following transactions are not eligible for refunds under GO TV’s Refund Policy:
- Subscription Renewals: Payments for renewals made after the 7-day refund window are non-refundable. Please cancel auto-renewal if you do not wish to continue.
- Terms of Service Violations: Accounts that violate GO TV’s terms of service are not eligible for refunds.
- One-Time Fees: Any one-time setup or activation fees, if applicable, are non-refundable.
These exclusions ensure fairness and uphold the integrity of our Refund Policy.
Policy Updates
GO TV reserves the right to modify or update this Refund Policy at any time. Changes will be reflected in the “last updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about your rights and responsibilities.
By continuing to use GO TV after any updates, you acknowledge and accept the revised terms.
Contact Us
If you have any questions or need assistance with our Refund Policy, please contact us at [email protected]. Our support team is here to assist you and ensure a positive experience with GO TV.
Thank you for choosing GO TV! We are committed to delivering exceptional IPTV services and a great user experience. Your satisfaction is our priority, and this Refund Policy reflects our dedication.
